Greenphire Patient Payments (formerly known as ClinCard) is a clinical trial payment solution on the Suvoda Platform that automates reimbursements and stipends to participants, helping sponsors and sites pay patients quickly, accurately, and at scale. It is the industry standard in patient payments, with more than 30 million payments made globally and a 91% site satisfaction rating.
Many clinical trial participants incur out-of-pocket costs such as travel, parking, childcare, or time away from work. If reimbursement is slow or difficult, participation can become burdensome. By reducing these out-of-pocket burdens and paying participants promptly, Greenphire Patient Payments improves the patient experience and has been shown to help increase patient retention by more than 15%.
Sites use a secure portal to issue payments based on study activities, reimbursements, or predefined stipends. Participants receive funds through approved payment methods and can view their payment history and balances through a mobile or web experience. Sponsors and CROs gain visibility through reporting tools that track payment data, program balances, and transaction history.
Participants can choose from flexible payment methods, including direct-to-bank deposit or the widely adopted ClinCard debit card (physical or virtual) depending on the region. The virtual card can also be added to a participant's preferred mobile wallet. Payments are promptly delivered in local currency, so patients can access their funds quickly and conveniently.
Yes. Greenphire Patient Payments supports payment distribution to participants around the world. This includes supporting more than 30 currencies, making it suitable for global clinical programs that need consistent, compliant participant reimbursement at scale.
Greenphire Patient Payments supports several common payment types used in clinical research, including:
Greenphire Patient Payments reduces the administrative work required to manage reimbursements and stipends. Sites can issue payments quickly, typically completing a payment transaction in under a minute through the intuitive portal. The platform also reduces manual spreadsheets and reconciliation tasks, helping sites focus more on patient care and study operations.
Sponsors and CROs gain centralized funding, configurable payment-approval processes, and robust real-time reporting on patient payments and study-level financials. This improves cash flow management, audit readiness, and financial control across global trials while standardizing participant payment processes across sites and countries.
Through the Suvoda app, patients can submit receipts, view their payment history and balances, and receive notifications about payments and reimbursement status on their own devices. This unified experience can also include visit scheduling, travel details, and eCOA questionnaires, if enabled on their study, making it easier for patients to stay organized and engaged throughout the trial.
ClinCard is the underlying debit card technology and brand that has been widely adopted for participant payments. Greenphire Patient Payments is the broader solution that packages this card technology with a global banking network, digital payment options, integrations, support, and reporting. Existing ClinCard users continue to benefit from the same core capabilities within the Greenphire Patient Payments platform.
Yes. The solution is designed to meet global regulatory requirements, including data privacy standards and tax reporting obligations such as 1099 IRS reporting in the U.S. It supports localized data storage, appropriate blinding from patient-identifiable information, and offers tax management features like TIN validation, backup withholding, and taxable/exempt payment classification.
Greenphire Patient Payments is focused on reimbursing and compensating clinical trial participants and caregivers, while Site Payments handles payments to research sites for visit-related activity. Many sponsors use both solutions together to simplify financial workflows for patients and sites across the same study.
Greenphire Patient Payments is part of the broader Suvoda Platform, which connects multiple clinical trial technologies such as RTSM (IRT), eCOA, eConsent, Travel, and Scheduling, as well as the Greenphire Clinical Finance suite, including Site Payments and Budgeting & Benchmarking. With these solutions on a unified platform, workflows can be connected, creating a more seamless experience for patients and sites.
Yes. Greenphire Patient Payments can work together with eCOA as part of the Suvoda Platform, enabling study teams to connect participant payment workflows directly with clinical outcome data collection.
For sites, this eliminates administrative steps. For participants, this means a more seamless experience. They can complete their study questionnaires and automatically receive a payment, as well as real-time notifications, all within the same Suvoda app, rather than navigating separate tools for different study activities.
Pharmaceutical sponsors, CROs, academic centers, and independent sites use Greenphire Patient Payments to standardize participant reimbursement across single- and multi-country trials. To explore how it could work for your study, you can request a demo from Suvoda and work with our team to define requirements, configure the program, and launch patient payments as part of your clinical trial.