Greenphire Travel is a global clinical trial travel solution and service that provides end-to-end travel and logistics support for patients and caregivers throughout the study, delivered on the Suvoda Platform. It removes the burden of coordinating travel for sites, patients, and caregivers and covers travel expenses upfront, so neither patients nor sites have to pay out of pocket.
Travel and out-of-pocket costs are among the top barriers to clinical trial participation. By eliminating financial and logistical hurdles and providing personalized support, Greenphire Travel makes it easier for patients and caregivers to attend visits and stay enrolled, helping sponsors and CROs improve retention and keep studies on track.
Greenphire Travel supports a full range of services, including rideshare and car service, rail and bus, domestic and international air travel, hotels and long-term lodging, and travel documentation such as visas and passports. Through our high-touch Concierge Model, Suvoda can also arrange specialized support like accessible vehicles, translation services, and other bespoke logistics based on protocol and patient needs.
No. Greenphire Travel is designed so that patients, caregivers, and sites have $0 out-of-pocket travel costs for covered services. All eligible travel is funded upfront by the sponsor and managed through Suvoda, removing reimbursement delays and financial stress for participants and sites.
Often paired with Greenphire Travel, Suvoda also offers Greenphire Patient Payments, a robust and intuitive tool on the Suvoda Platform that enables site users to quickly and easily execute payments to their clinical trial participants. Sponsors and CROs around the world trust Greenphire Patient Payments to get their participants paid on time, in their local currency and via their preferred method—whether ClinCard debit card, digital payment, or direct bank deposit.
Greenphire Travel is built to deliver services worldwide and has supported more than 8,400 sites across 2,000+ trials in over 50 countries to date. The service scales to support multi-country and global clinical trials, with concierge coordinators stationed across 40+ countries.
The Concierge Model is Suvoda's high-touch service offering intended to support more burdensome or complex studies such as rare disease. Our network of more than 90 dedicated concierge coordinators provides personalized, localized, and native language support to patients and caregivers. Each participant is partnered with a single personal coordinator who is available 24/7. They handle everything from initial itinerary planning through post-visit follow-up, building long-term relationships that help patients navigate complex travel over the full course of a trial.
Greenphire Travel is well suited to decentralized and hybrid clinical trial models, where participants may attend some visits at a traditional site, complete others remotely, or travel to specialized centers that are not close to where they live.
The Concierge Model is particularly valuable in these settings. Rather than expecting participants or sites to manage complex multi-leg travel independently, dedicated coordinators handle all logistics from planning through post-visit follow-up. This is especially important in decentralized trials where the site may have limited capacity to support travel coordination across a geographically distributed participant population.
Greenphire Travel also integrates with the broader Suvoda Platform, which supports other capabilities commonly used in decentralized trials such as eCOA for remote data collection and the Suvoda patient app for scheduling and visit management.
Yes. Suvoda Coordinators can arrange travel, lodging, and logistics for the people supporting the patient, recognizing that many participants—particularly those with serious illness, mobility limitations, or cognitive impairments—cannot reasonably travel alone.
The concierge model is especially valuable in rare disease, oncology, and other high-burden trials, where patients often travel long distances and remain in studies for years. Greenphire Travel can provide specialized services such as wheelchairs and wheelchair accessible vehicles, oxygen, and other tailored support to meet the needs of patients with serious, cognitive, or debilitating conditions.
Greenphire Travel has a direct integration with Lyft in the United States, where site coordinators can easily request a ride for their patients from the Suvoda Platform. Patients can also book their own ride directly from the Suvoda app. Additionally, Suvoda supports Uber Health, where available, and Bolt across the European Union. Like other travel arrangements, costs are covered upfront, and sites and patients have complete visibility into ride status.
- For pediatric participants, Greenphire Travel can arrange travel and lodging for the participant and their accompanying caregiver or guardian. Coordinators work with families to plan itineraries that account for the specific needs and schedules of younger participants.
- For participants with disabilities, Greenphire Travel can arrange accessible ground transportation including wheelchair-accessible vehicles, coordinate specialized equipment needs such as oxygen for travel, and accommodate other requirements based on the participant's condition and protocol.
Greenphire Travel is one of eight products on the unified Suvoda Platform, which shares a single data model across RTSM, eCOA, Greenphire Patient Payments, and more. Through the Suvoda app, participants will be able to book car rides, view their travel itineraries (including flights, hotel, and rideshare status), alongside having easy access to appointments, questionnaires, receipts, and payments in one place, when enabled for the study.
Greenphire Travel includes robust travel spend reporting, giving sponsors and CROs a clear line of sight into travel costs at the study and program level. Centralized funding and travel bookings data make it easier to manage budgets, forecast spend, and avoid unexpected travel-related expenses.
Greenphire Travel is built with regulatory adherence in mind, with localized data storage to meet regional data residency requirements. The client-facing portal is blinded of personally identifiable information (PII), so sponsors can review travel details without exposure to patient details.
Greenphire Travel combines a large, global travel network with technology-driven workflows and is a unified solution on the Suvoda Platform. The solution can include high-touch concierge services with advanced booking capabilities, creating an end-to-end travel program purpose-built for clinical trials.
These are former brand names of what is now called Greenphire Travel. This unified solution offers robust global capabilities in a single clinical trial travel service—from simple site-initiated rideshare requests to the most complex travel arrangements with personalized concierge support.
Greenphire Travel offers 24/7/365 support so coordinators can respond quickly to urgent situations, last-minute itinerary changes, or safety concerns anywhere in the world. Participants and sites receive always-on access to assistance, helping keep critical trial visits on schedule even when plans change unexpectedly.
- Greenphire Travel and Greenphire Patient Payments are two distinct solutions on the Suvoda Platform that address different aspects of the financial and logistical burden participants face in clinical trials.
- Greenphire Travel is a full-service travel and logistics solution. It handles the planning, booking, and coordination of travel for participants and caregivers and covers eligible travel costs upfront so that neither patients nor sites pay out of pocket.
- Greenphire Patient Payments handles the financial side of participant compensation more broadly. It is used to issue reimbursements for out-of-pocket expenses, stipends for time and effort, and other payments to participants via ClinCard, direct bank deposit, or digital payment methods.
- Many sponsors use both solutions together. Greenphire Travel manages the logistics of getting participants to and from study visits, while Greenphire Patient Payments handles the compensation and reimbursement that fall outside of travel.