Client Services
Exceptionally-prepared client services teams. For consistently-superior sponsor, site, and patient experiences across all products for the life of your trial.
Specialized project team
through life of trial
Integrations experts
supports project team
Multilingual global support team
available 24/7/365
Team Structure
Clinical trial technology teams recruited based on their talent and our values. Trained comprehensively. Organized around you. And providing support throughout your study.
The result? A Client Services team with deep functional expertise, knowledge of your specific protocols, and a holistic understanding of the trial process, therapeutic domains, and the challenges faced by key stakeholders. A team that brings keen insight and calm guidance to every new challenge you, your colleagues, and your clinical sites face. A team that works to earn your respect, from the first day of study design to the final day of system archival, and every day in between.
There’s some kind of process with Suvoda's training that really works. They’re so proactive, asking us ‘What about this or that?’ They’re a bonafide partner.”
Rick O'Hara, Director, R&D Business Operations, Endo
MEET THE TEAM
-
"As we bring Suvoda and Greenphire professional services teams together, we’re focused not just on operational alignment, but making sure we’re laser focused on outcomes to streamline our customer experience."Kathy, Customer Success
-
"We believe in providing great service so our clients can focus on what matters most, their patients."Sergio, Senior Project Manager, Services Delivery
-
"We all strive for perfection and challenge each other to come up with a better solution."Mihai, Manager, Services Development
-
"As we bring Suvoda and Greenphire professional services teams together, we’re focused not just on operational alignment, but making sure we’re laser focused on outcomes to streamline our customer experience."Kathy, Customer Success
-
"We believe in providing great service so our clients can focus on what matters most, their patients."Sergio, Senior Project Manager, Services Delivery
-
"We all strive for perfection and challenge each other to come up with a better solution."Mihai, Manager, Services Development
The Support Experience
Our expert triaging enables fast access to the right trial support team member—and fast resolution of end-user issues.
Most general business software support deals with common, easily addressed problems, like lost or non-working passwords. In today's clinical trials, it’s different—deep knowledge tailored to each client, every individual trial, and the specific system functionalities in use is critical.
Service requests are often specific to the trial protocol. That’s why we designed our Client Services organization and processes so specialists—the people who know your trial inside and out—provide support for the full lifespan of a trial. This is alongside our Customer Care and Technical Support teams. It’s how we serve you wisely, so you can Trial wisely.
Related Insight
Partner Network
Speeding implementation—and innovation—in trials
Partner Network
Speeding implementation—and innovation—in trials
Integration
Seamless technology in complex trial ecosystems
Integration