No two clinical trials are the same, and therefore patient support can’t be one-size-fits-all. Some patient populations—whether facing a rare disease, a difficult oncology diagnosis, or significant travel and financial strain—need more than standard support to stay enrolled. The gap between what these patients need and what trial infrastructure often provides is where retention challenges arise: missed visits, caregiver burnout, and ultimately patients dropping out.
In this webinar, Suvoda pulls back the curtain on what specialized, high-touch patient support looks like. We’ll explore travel arrangements, reimbursement management, and communication —and how to know when this level of support is warranted. You’ll hear directly from Concierge Coordinators who support and build relationships with trial participants every day, sharing decisions made for real patients in recent clinical trials.
The webinar will discuss the signals that indicate when a patient population needs more than standard support, what concierge-level services can include and how high-touch support can affect patient retention. It will also examine how technology can streamline clinical trials by centralizing itineraries, reimbursements, questionnaires, scheduling, video calling and notifications. Sponsors and sites will gain insight into the questions that can help determine where additional support is warranted.
This session is intended for sponsors, CROs, and sites trying to determine the level of support required for their trials: which patient populations and therapeutic areas call for more than the default, and what support services should actually be included.
Panelists:
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Carolyn Mullen, Senior Study Start-up Lead | Suvoda
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Kyle Renick, Global Study Manager | Suvoda
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Beatriz Oliveira, Concierge Coordinator | Suvoda
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Igor Paszewski, Concierge Coordinator | Suvoda