OUR PRODUCTS

Greenphire Patient Payments

Remove financial and administrative barriers with a globally proven payment solution. Deliver a better experience for sites and patients.
Trusted Experience
30M+

payments made to patients globally

User Satisfaction
91%

site satisfaction rating

Results
15%+

increase in patient retention

The Industry Standard in Patient Payments

Boost patient engagement. Simplify and reduce site workload. Enable real-time, local currency payments through the patient’s preferred method.

Financial hurdles are among the top barriers preventing patients from participating in clinical trials—expenses often associated with travel, meals, parking, time away from work, childcare and more. Traditional payment and reimbursement processes are time-consuming, burdensome and difficult to track, often resulting in delayed reimbursement, frustrated patients and a less-than-optimal site experience.

Greenphire Patient Payments can help keep your trials on track. Leveraging the globally trusted ClinCard, Patient Payments is powered by an extensive banking network and global support team. Flexible payment methods means patients can be paid how they prefer, all through an intuitive user interface. Reduce financial strain, eliminate manual workflows, and improve patient engagement and retention. 

The Patient Payments solution is designed to: 

  • Get patients paid quickly, in local currency, and via their preferred method
  • Ease site burden with a streamlined payments workflow
  • Navigate regulatory requirements (e.g., 1099 IRS Tax reporting, data privacy, etc.)
  • Deliver financial visibility and control
ClinCard helps the sites conduct their studies without any added obstacles and administrative tasks. This tool puts a smile on the sites’ faces and has made them more enthusiastic about conducting the study.”
- Customer Feedback (source: Greenphire market research)
SIMPLIFIED PATIENT AND SITE EXPERIENCE

Remove the financial and administrative obstacles that stand in the way of conducting global clinical trials.

Greenphire Patient Payments combines an internationally accessible portal, flexible payment methods, and expert consultative support to deliver a smooth and intuitive experience for all stakeholders—from sites and patients to sponsors and CROs. 

 
 

Intuitive site user experience

  • Simple payment execution workflow—typically less than 1 minute

  • Single Sign-On and other eClinical integrations

  • Local language site portal for registering patients and managing payments

  • Knowledge Center with training and support resources

Global capabilities

  • 24/7, local language support for patients

  • Payments can be made in 100+ countries

  • 25 currencies supported

Patient-preferred payment methods

  • ClinCard, physical card or virtual card

  • Bank deposit

  • Mobile wallet

    *Available methods may vary by region

Flexible payment types

  • Reimbursements—for out-of-pocket expenses associated with study visits (e.g., meals, mileage, parking)

  • Stipends—fixed payments to account for patient and caregiver time, effort, and intangible costs associated with study participation

  • Data-triggered payments—integration with eCOA to automatically trigger payments based on completed activity

Optimized patient engagement and communication

  • The Suvoda App provides patients with mobile and web access to account balance, transactions, receipt submissions, and more

  • Configurable text and email reminders and notifications

  • When enabled, patients can also access Scheduling, Greenphire Travel, and Suvoda eCOA, to make appointments, check itineraries, and access their questionnaires, all on the same app

Regulatory adherence and support

  • Localized data storage

  • Portal is blinded of patient identifiable information (PII) to sponsors

Tax management support

  • TIN validation

  • Automatic withholding (unavailable or invalid TIN)

  • Payment classification (taxable or exempt)

  • 1099 and taxable payments reporting

  • Flexible support models (Greenphire or client as payor)

Sponsor and CRO visibility and control

  • Configurable payment approval workflows

  • Robust reporting suite

INTUITIVE INTERFACE

Simplifying the patient payments workflow across sponsors, CROs, sites, and patients.

Greenphire Patient Payments was developed and honed with a core focus on easing the clinical trial experience for all stakeholders. 

Beginning with the site, the solution offers an intuitive workflow to complete a patient payment in less than a minute—giving time back to focus on more critical research-related activities.

Patients receive funds in real time through their choice of flexible payment methods—whether the widely adopted ClinCard debit card, virtual card, or direct bank deposit. The user-friendly mobile and web app provides an easy way for patients to keep track of payment details, paired with text and email notifications for proactive updates.

Sponsors benefit from simple and configurable payment approval functionality, while gaining complete financial transparency through the platform’s robust reporting suite.

“I love how thoughtfully the portal has been designed—very efficient for both site users and participants. Prefilled and auto-calculated fields save time and minimize the likelihood of errors while allowing for flexibility.”
- Site user feedback 

INTEGRATED REPORTING

Gain a real-time view into patient payment details for optimized cash flow and increased financial control and predictability.

We understand that managing finances across a clinical trial can be complex and time-consuming, especially related to expenses at the site and patient level.

With Greenphire Patient Payments, we fully manage the distribution of funds—eliminating the need for sites to reimburse patients on their own. Through our robust reporting suite, your team can access a detailed view into key financial information, including:

  • Payment data
  • Transactional history
  • Program balance
  • Study budget
  • 1099 IRS tax reporting
CLINICAL TRIAL PLATFORM

Powering the patient's digital journey in life-changing clinical trials.

Embrace today’s clinical trial complexities with a real-time experience platform to drive confident decisions and calm action.
PATIENT APP

Simplify patient participation

An easy-to-use app where patients can submit receipts for reimbursement and view recent payments.
We are so glad we made the decision to implement Greenphire Patient Payments. The automated process has allowed us to focus on the most important part of our work, the patients and our research.”
- Site user feedback

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