OUR PRODUCTS

Greenphire Travel

Helping your patients navigate the complex travel requirements of global clinical trials. We take on logistics planning so patients can focus on their health.
Travel expertise
90+

dedicated concierge coordinators and expansive global travel network 

Global coverage
40+

countries supported to date with the ability to provide services globally 

Impact
$0

out-of-pocket for patients, caregivers, and sites

Dedicated Global Patient Support

A helping hand for patients and caregivers. Remove travel-related barriers that often impact patients. Simplify participation and drive retention.

Patients often cite traveling or planning travel as the top burden associated with participating in a clinical trial. From first-time travelers to those living with debilitating conditions, the logistics of getting to and from a trial visit can be extremely demanding and stressful for patients and caregivers. Sites also feel the administrative weight as they are often required to act as travel agents, planning itineraries and booking accommodations.

With Greenphire Travel, you can eliminate the financial and travel-related burdens for patients and caregivers, as well as sites. No matter the need, our expert team will manage all travel arrangements for your global clinical trials, providing peace-of-mind for patients and caregivers while removing the administrative headache for sites.

Clinical Trial Travel: Car service for clinical trial participants
Car service

Clinical Trial Travel: Air travel for clinical trial participants
Air travel

Clinical Trial Travel: Rail travel for clinical trial participants
Rail

Clinical Trial Travel: Rideshare for clinical trial participants
Rideshare

Clinical Trial Travel: Lodging for clinical trial participants
Lodging

Visa support of clinical trial patients
Visa services

Clinical Trial Travel: Specialty services for clinical trial participants
Specialty services

Greenphire Travel is fundamentally the backbone of our travel program. No matter the need or request, our support team has the regional expertise to handle all travel requirements for our participants.”
Customer Feedback (source: Case Study—Global Rare Disease Biotech)
FULL-SERVICE TRAVEL ARRANGEMENT

Eliminate travel barriers that stand in the way of trial participation.

Greenphire Travel offers a comprehensive global service, so that no matter the location, no matter the requirements, your patients and their caregivers can get to trial visits and stay enrolled for the entire study.

 
 

Arrangement of any travel needs

  • Car transportation and rideshare

  • Train

  • Bus

  • Ferry

  • Flights

  • Hotels and lodging

  • Specialty services (visa, passport, wheelchair accessible vehicles and lodging, translation services, long-term housing and more available through our Concierge Delivery Model.

No out-of-pocket costs

Neither the patient nor site have to pay a single penny out of pocket. All travel is funded upfront by the sponsor and managed by Suvoda.

Intuitive site workflow

Site staff simply input patient and visit information into the portal, send the request and our expert team takes care of the rest.

Global capabilities

  • 24/7, local language support for patients

  • Translation services

  • Travel arrangement services available worldwide

Rideshare integration

Our integration with reputable rideshare company, Lyft, enables sites to schedule a car ride for patients directly through the portal.

  • Book a ride in seconds—for now or a later date

  • No effort for patients (Lyft app not required)

  • Costs are covered up front

  • Complete visibility into ride status

Personalized Concierge Support

With 90+ concierge coordinators stationed across 40+ countries, our Concierge Delivery Model is designed to provide high-touch and compassionate patient support—covering travel and reimbursements.

This offering is geared towards therapeutic areas such as rare disease and oncology where patients often require an additional level of care.

Centralized patient access and communication

  • The Suvoda App provides patients with easy access to full itineraries and rideshare status

  • Configurable text and email reminders and notifications

  • When enabled, patients can also access Scheduling, Suvoda eCOA, and Greenphire Patient Payments to make appointments, access their questionnaires, submit receipts for reimbursements, and view payments and balance, all on the same app.

Regulatory adherence

  • Localized data storage

  • Portal blinded of patient identifiable information (PII)

Financial visibility and control

  • Centralized funding and reporting

  • Full line of sight into travel spend across a study

COMPASSIONATE ONE-TO-ONE CARE

Deliver the personalized support that your patients and caregivers deserve. Helping you attract, support, and retain more patients worldwide.

With more than 90 concierge coordinators in over 40 countries, patients and caregivers receive 1:1 support from an expert who speaks their native language and is familiar with local obstacles and requirements.  

  • Single point of contact
  • Streamlined communication
  • Local language and native speakers
  • Reimbursement management 

From arranging personalized patient itineraries to handling receipts and reimbursements, our specialized and localized professionals provide compassionate care, so that every patient's needs are met for the life of the trial. 

  • Reimbursement management 
  • Support for patients and caregivers 
  • Cognitive disability support
  • Mobility disorder support 

Comprehensive travel, logistics, and financial services 

Travel arrangement 
Patient payments 
International services 
Specialized services 

Itinerary planning 
Air, car, bus, rail travel 
Hotel and lodging 
Relocation support 
Caregiver support 
24/7 availability 

Reimbursements and receipts capture is managed by the concierge coordinator, including: 

  • Meal
  • Incidentals
  • Travel
  • Child or pet care 

Cross-border support 
Telephonic interpretation 
In-person interpretation 
Document translation 
Passport support 
Visa assistance 
Repatriation 

Site-to-patient transport 
Online purchases 
Chartered flights
Sample shipment 
Wheelchair accessible vehicles and accommodations 
Specialty car and van services 

 

“Without your determination to overcome challenges, ability to problem solve, and flexibility to meet our patient’s needs, we would not have been able to reach this momentous milestone!”
- Customer testimonial  

COST CONTROL AND VISIBILITY

Transparency for sponsors and CROs

Greenphire Travel provides the flexibility to meet the needs of specific protocol and travel policy requirements, helping you stay within budget while enabling centralized funding and a comprehensive view into costs. With robust reporting, sponsors and CROs gain a full line of sight into travel spend across studies.

CLINICAL TRIAL PLATFORM

Powering the patient's digital journey in life-changing clinical trials.

Embrace today’s clinical trial complexities with a real-time experience platform to drive confident decisions and calm action.
PATIENT APP

Simplify patient participation

An easy-to-use app where patients can view their upcoming travel details.
Truly amazing to work with. My coordinator has been a lifesaver!”
- Site customer

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